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Taking Phone Calls

Customer Service

Taking Phone Calls


This course is about how to effectively use listening, body language and voice skills to control phone calls.

Benefits Of The Course

  • Understand how to respond to an incoming call
  • Be able to effectively use listening and voice skills to control calls
  • How to identify and communicate the options available to the customer
  • Be able to effectively respond to customer questions and queries in a timely manner
  • Ensuring that the common procedures for placing customers on hold, taking messages and ensuring call backs are made
  • Effectively completing the call ensuring that the customer knows what action(s) has been taken and that the customer is content

Course Code:104219CS021