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QCD Metrics (Quality/Cost/Delivery)


This Course is a great way to introduce people to the concept of QCD Metrics in the workplace. The course will also build upon the knowledge of people already familiar with the subject. 

The learner will understand the principles of QCD Metrics (Quality, Cost, and Delivery) are the key customer satisfaction metrics that determine if a company is competitive. Kaizen activity focuses on improving QCD metrics. Guiding principles for QCD Metrics include:

QCD helps to break down one big thing into many smaller ones

QCD helps organize and prioritize efforts

QCD prevents the feeling of being overwhelmed

Why take this QCD Metrics course?

Intellelearn courses are designed to be both fun and educational. Our courses are fully interactive and with real learning rather than simply 'click-next'! 

This course will help people learn the principles of QCD Metrics and show how to apply the principles within their work environment.

The learner will understand QCD Metrics is a "three-dimensional" approach. All three dimensions have to be optimised in order for the organisation to see the real benefits. One ‘leg’ cannot be sacrificed for the sake of the other two.

Upon completion of this course, learners will be able to understand the key principles of QCD Metrics and will be able to discuss how to drive business benefits such as:

  • The ability to remove waste from processes using analysis of outputs
  • Better understanding of internal process outputs
  • Ability to visually represent data

Training outcomes

By the end of the course learners will understand:

  • Why would you want to use QCD Metrics'
  • What are QCD Metrics'
  • How do you use QCD Metrics'
  • Methods of displaying data  


The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.


Approximately 15 minutes. The length of time taken depends entirely on how quickly learners can study and absorb the material. Learners can proceed as quickly or slowly as they like.


The end of course test consists of a multiple choice quiz. Learners are required to achieve a 80%