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Problem-solving: Tools and Methods. Part B


Managers have numerous problems to solve on a daily basis. To be effective, they need to clarify the problem, determine the probable causes and provide appropriate solutions.

In this module you are going to follow a method that will help you, through a succession of key steps and associated tools, to structure your ideas and thoughts and be more effective in your problem solving approach.

Module Objectives

By the end of this module, you will know how to:

  • Use appropriate tools to select the right solution to a problem, and monitor their effectiveness over time.

Module Program

  • Choosing the best solution (effectiveness grid and decision matrix).
  • Using indicators to monitor short and medium term progress.

Key Advantages

Addressing the problem resolution process using practical tools that you can transfer easily to your own context.

Target Audiences

Anyone who wants to find a long-term resolution to a problem, individually or in a group.


It is recommended that you first complete Part A of this course.