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Office 365 - Outlook 2019 - Level 2

About the course

The Office 365 - Outlook - Level 2 course covers topics included in the Microsoft Office Specialist (MOS) exam 77-731. You will learn how to create, format and respond to messages. You will also use stationary, templates, styles, themes, set delivery options and add new accounts.


There are 6 modules in this course

  • Creating Messages
  • Formatting and Sending
  • Responding to Messages
  • Stationery and Templates
  • Creating Styles and Themes
  • Multiple Accounts and Delivery Options

Course features

  • Simulation training replicates the software you are learning providing a realistic learning experience.
  • Learn how to perform tasks at your own pace and interactively by following easy step-by-step actions.
  • Reinforce your knowledge at the end of each lesson by completing interactive and multiple choice quiz questions.
  • Assess your skills at any time by undertaking the Course Test.
  • Lessons can be completed within 30 minutes so training can be undertaken in “bite” size pieces.
  • Bookmarking allows you to learn in multiple training sessions.
  • Course navigation features allow you to jump directly to specific topics of interest quickly and easily.
  • Designed for people who require initial and refresher training activities.
  • Available on-line 24 hours a day.
  • Version for Mobile Devices.
  • Review course content with eBooks

You'll learn how to:

Creating, Sending and Responding

Creating Messages

  • Identify Message Indicators;
  • Create New Messages; 
  • Add Recipients using Address Book; 
  • Enter Subjects;
  • Enter Message Text; 
  • Save Draft Messages;
  • Open Draft Messages.

Formatting and Sending

  • Open Draft Messages;
  • Format Messages; 
  • Open the Font Box; 
  • Change Message Format;
  • Modify the Default Format;
  • Attach Outlook Items;
  • Attach Files;
  • Send Messages;
  • Open Sent Items.

Responding to Messages

  • Reply to Messages;
  • Reply to All; 
  • Forward Messages; 
  • Use Check Names;
  • Forward Attachments;
  • Close Messages.

Stationery, Templates and Styles

Stationery and Templates

  • Understand the use of Stationery;
  • Select Themes and Stationery;
  • Use Stationery for Single Messages;
  • Create Templates;
  • Insert and Format Images;
  • Add Hyperlinks;
  • Insert Horizontal Lines;
  • Save Messages as Templates;
  • Use Templates.

Creating Styles and Themes

  • Understand Styles;
  • Apply Styles;
  • Choose Style Sets;
  • Change Colour Schemes;
  • Change Fonts;
  • Change Paragraph Spacing;
  • Create Custom Styles;
  • Apply Themes;
  • Save Custom Themes.    

Accounts and Delivery Options

Multiple Accounts and Delivery Options

  • Use Multiple Accounts;
  • Create E-mail Accounts
  • Specify the Sender Account;
  • Nominate the Sent Items Folder;
  • Show/Hide the Bcc Field;
  • Request Read Receipts;
  • Set Message Delivery Options;
  • Add Voting Buttons;
  • Remove E-mail Accounts.