Catalogue

Course Overview

Difficult conversations are unavoidable, which means skill beats confidence every time.

In this 10-minute micro-course, You'll learn a practical conversation framework and apply three tools to prepare, communicate clearly and manage emotion in the moment. A short reflection exercise helps you script your next conversation.

You Will Learn To

• Understand why difficult conversations escalate, which often starts with avoidance.
• Recognise the patterns, which trigger defensiveness and shutdown.
• Use three conversation tools to stay calm, clear and constructive.

Who Is The Course For?

• Managers handling feedback, conflict or performance issues.
• Professionals navigating stakeholder tension and high-stakes conversations.
• Anyone who wants language tools, which reduce anxiety and improve outcomes.