Catalogue

Course Overview

In high-stakes conversations, understanding behaviour is critical, but nonverbal signals are often misinterpreted when taken out of context. This can lead to poor judgement and missed insight.

In this 10-minute micro-course, you’ll apply three observation techniques to assess credibility more effectively. A short reflection exercise will help you improve how you read behaviour in conversations.

You Will Learn To

• Understand what nonverbal signals reveal about credibility.
• Recognise patterns that indicate discomfort or inconsistency.
• Apply techniques to assess behaviour more accurately.

Who Is The Course For?

• Managers handling sensitive conversations.
• Professionals involved in negotiations or interviews.
• Individuals improving observation skills.