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Maximising Incoming Business

Course Overview

Aim: The delegate will learn about the essentials of dealing with incoming calls and enquiries and how to make the most of every opportunity.

Learning outcomes:

By the end of this module the delegate can:

  • Explain how much opportunity there is in incoming business
  • Describe 7 key questioning areas
  • Identify how to create need
  • Demonstrate how to use gentle bargaining to ensure commitment


Maguire Training have created over 100 video-based modules using their own professional training team to present on subjects they are experts in. These videos are jargon-free and delivered with the enthusiasm and engagement you would expect from some of the country’s leading business skills trainers. Each module has interactive questions to check learner knowledge and is accompanied by supporting notes for the learner to read in their own time. Each module is a powerful package of learning designed to maximise learner development.