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Managing Difficult Conversations

Course Overview

The delegate will understand how to manage difficult conversations and the reasons why we sometimes avoid these conversations.

Learning outcomes

By the end of this module the delegate can:

  • Understand why we avoid difficult conversations
  • How you can clearly define your expectations for performance and behaviour in your team
  • Discover the 8 steps to manage a difficult conversation
  • How to manage escalations and monitor progress

Who will Benefit

This module will benefit managers who may be avoiding difficult conversations and want to understand how to manage difficult conversations to achieve a positive outcome.


Maguire Training have created over 100 video-based modules using their own professional training team to present on subjects they are experts in. These videos are jargon-free and delivered with the enthusiasm and engagement you would expect from some of the country’s leading business skills trainers. Each module has interactive questions to check learner knowledge and is accompanied by supporting notes for the learner to read in their own time. Each module is a powerful package of learning designed to maximise learner development.