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Impact of emotions in the workplace. Part A


Emotions play an important role in the workplace. They affect our daily life, our reactions to certain situations and our interactions with other coworkers.

They play a role in team success, but also in stressful situations and conflict.

In the latter cases, emotions give rise to power struggles and may even lead to crises.

In managing emotions and conflict, you can obtain better individual and group performance.

Module Objectives

By the end of this module, you will know how to:

  • Use the power of emotions in your relationships and tame your own emotions.

Module Program

  • Understanding the importance of emotions in the workplace.
  • Identifying the interaction between emotions, conflict and trust.

Key Advantages

Explore emotions and their impact on personal and collective effectiveness and in conflict management. This initial comprehensive overview allows you to decipher your own emotions and learn to recognize them.

Target Audiences

Anyone who wants to develop high-quality human relationships within the workplace.


This is one of two learning modules on this topic. On completion it its recommended that you progress to Part B.