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ITIL® Service Management - Foundation + Official Exam

About the Course

ITIL® Passport is an accredited product to support selfstudy computer-based e-learning for the ITIL® Foundation exam. SPOCE's self-study products aim to provide you with a straightforward route to becoming a fully certificated professional in your own time and at your own pace. 

Certification / Exam

This course provides the background knowledge for the related certification exam (which learners must pass in order to achieve the formal Certification). The cost of the exam is included. Please see below for exam booking information.


  • 9 modules with associated interactive and video presented lessons
  • Notes to support each lesson to consolidate the learning
  • Module level exam simulation directly aligned to the ITIL® syllabus
  • Online support, forums, chat and progress reports
  • Interactive exercises to assist with knowledge retention

Benefits of Passport

  • Provides an overview of ITIL, what it is, where it is used.
  • innovative leading-edge e-learning developed by industry experts
  • A cost-effective solution for both individuals and organisations
  • This introduction is the start of the path into IT Service Management and the first step to enable candidates to progress on to further levels within the ITIL® qualifications framework
  • Online learning gives you the freedom to access from any location.
  • Enables all staff working within an IT environment to appreciate the structure to Information Technology Service Management.

Inside the Modules

Each module introduces an element of the ITIL structure and provides interactive multimedia lessons with tests and tasks to consolidate the learning.

  • Gettng Started
  • Service Management as a Practice
  • Service Strategy.
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Technology Considerations
  • Exam Preparation

All modules include related Lessons, Interactive Tasks, sample Foundation Exam Simulation, Glossary and Syllabus.

Exams/Qualification Info

Foundation: 1 hour, closed book, 75 multiple-choice questions.

Practitioner: 2½ hours, open book (MSP® manual only), 8 scenario- based objective test questions.

Passing the exam will give you an internationally recognised professional qualification.

How do I book my exams?

To book the online exam, please contact before the end date of your course. Exams must be taken before your course expires. Please provide your name, email, course name and course end date. You will then be contacted with the relevant information.  Exams are provided online using a remote proctoring system.


The MSP® course on this page is offered by SPOCE Project Management, ATO/Affiliate of AXELOS Limited.

MSP® is a registered trade mark of AXELOS Limited. All rights reserved. 

The ITIL® course on this page is offered by SPOCE an ATO of AXELOS Limited

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.