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Handling emotions within your team. Part A


As a manager, you are often confronted with the individual and collective feelings and emotions of your staff.

If you ignore or underestimate them, these emotions may manifest themselves in counterproductive behavior that can be harmful to performance.

It's your job to learn to accept these emotions and support them by developing your listening and empathy skills.

Module Objectives

By the end of this module, you will know how to:

  • Understand the emotional dimension of the manager's role and will be able to deal with your coworkers' emotions.
  • You will be able to handle individual emotions in the heat of the moment and identify the right support provision based on the nature of the emotional reaction.

Module Program

  • Identifying the signs of emotion in your coworkers.
  • Practicing empathic listening.

Key Advantages

Concrete application of emotional intelligence to individual management.

Target Audiences

All managers.


This is one of two learning modules on this topic. On completion it its recommended that you progress to Part B.