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First Impressions

Overview

It takes just a matter of seconds for someone to form an opinion of you and once formed this opinion can be particularly difficult to change, therefore it’s important to make your first impression a good one. In this module we explore how impressions are formed, how to ensure you make a good first impression and the steps you can take to recover when things go wrong.  

Learning Outcomes

  • Explore how impressions are formed and the impact of both verbal and non-verbal communication.