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Essentials of Face-to-Face Customer Service


Welcome to Audio Learning from Assemble You.

In this track, we are going to talk about face-to-face customer service, what it means and entails and why it is important. Some institutions and companies are only just opening up again to face-to-face interactions with customers and clients after a long period of remote working. It is essential that we are aware and reminded of key components of this type of customer-facing transaction to ensure a positive and productive experience for all concerned.

What is face-to-face customer service? Although we can see faces and speak to each other via a screen, face-to-face means in person and physically present with the other person. At a time when it is so convenient to just log into Zoom or other communication software and hold calls, meetings, and training, why is face-to-face customer service so important? And how do we get it right?

Learning Objectives

  • Identify what face-to-face customer service is and how it differs from online customer service.
  • Examine the benefits of face-to-face customer service.
  • Discover the essentials of providing good face-to-face customer service.

Target Audience

An entry-level track for customer service employees.