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Effective Communication - for Health and Social Care


Communication is a vital aspect of the work of care and healthcare staff, who need to be able to communicate effectively with each other and with the individuals they support. In this course you will learn about different methods of communication, barriers to communication, and confidentiality.


This course is aimed at:

  • New members of staff in Healthcare Support Worker roles
  • New members of staff in Adult Social Care Worker roles
  • Any staff members who provide direct care to patients or individuals needing support
  • This course will also be useful for:
  • Staff moving into new roles within their organisation
  • Refreshing the knowledge of any member of staff

    About this course

    This course contains four bite-sized modules that use practice-based scenarios, videos and engaging questions to bring the subject to life.

  • The four modules are:
  • Understand the importance of effective communication at work
  • Understand how to meet the communication and language needs, wishes and preferences of individuals
  • Understand how to promote effective communication
  • Understand the principles and practices relating to confidentiality
  • Each module takes between five and ten minutes to complete; the modules that contain video clips take a little longer. The knowledge element of standard 6 of the Care Certificate is covered in this course. 


    In this course you will learn: 

  • About different methods of communication
  • How communication affects relationships at work
  • The importance of the environment in communication
  • What are barriers to communication
  • How to ensure that you have been understood
  • What is meant by 'confidentiality'
  • When to share confidential information
  • What legislation relates to this aspect of your work


    Here are some of the topics covered in this course:

  • Methods of communication| The importance of selecting the right communication method| Barriers to communication| Ensuring understanding| The principles of confidentiality| Sharing confidential information| Relevant legislation.