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Dealing with Difficult People - Phone and Digital

Course Overview

Learn how to tackle the dreaded difficult customer. This course profiles the six types of customer who are hardest to help via email, over live chat or on the phone. We break down advanced customer service strategies for turning difficult customers into satisfied customers, and help you to develop advanced phone and digital customer service skills. Guided by audio narration, and engaging with interactive exercises.

Course Objectives

You will learn:

  • The key skills of phone and digital customer service
  • The six types of difficult customer
  • Advanced strategies for dealing with each type
  • Tips and strategies for effective phone-based customer service
  • Tips and strategies for effective customer service through email and live chat

The course also includes a short assessment, so learners can test their mastery of the material