Catalogue

Course Overview

De-escalation is a hugely important skill, particularly at the moment. The coronavirus pandemic has had a huge impact in everyone’s lives, and now, more than ever, its easy for people to get frazzled and emotions to swing out of control. This module looks at how to de-escalate situations - and looks in-depth at an example of a customer who refuses to wear a face mask in a retail shop.

This short standalone microlearning module will take around 7 minutes to complete, contains a multiple choice quiz and is designed for use on desktop, laptop, mobile and tablet.

Learning Objectives:

• Learn how to de-escalate conflict situations; Learn how to communicate a face mask policy.

Audience

All

About Mind Channel

This course module forms part of the Mind Channel micro-learning library which is comprised of similarly short, bite-sized modules, all of which are fun and informative and unlike anything else on the market. The full resource covers everything from personal development to leadership to sales, project management and more. Mind Channel content can be licensed as a complete library and also by subject area, providing users with an eclectic resource for work-skills and personal effectiveness.

The full library is comprised of over 50 modules covering the following core subjects:

• Career Development
• Building Your Career Brand
• Excel
• Leadership
• Personal Development and Effectiveness
• Project Management
• Sales and Customer Service
• Mindfulness