Catalogue

Overview

This Customer Service course teaches participants to engage effectively with customers, provides strategies to exceed expectations and transform complaints into positive experiences. The course covers rapport building, active listening, value-added service techniques and complaint resolution. Participants will learn to create memorable customer interactions that drive loyalty and business success

Learning Outcomes

• Explain how effective customer engagement builds trust and rapport
• Transform basic service into memorable customer experiences
• Identify opportunities for value-added service
• Professionally approach complaint handling and de-escalation

Topics

• Engaging with customers
• Creating exceptional customer experiences
• Turning complaints into positive experiences