Catalogue

Overview

This course delivers a timely reminder on the importance of customer service.

You’ll learn the basics of good service, such as listening and clarifying, preparedness, efficiency and professionalism, and tactics for dealing with customers when they are unhappy or angry.

Bad customer service has a huge impact on your customers and colleagues, but with this course you’ll gain the knowledge necessary to start practising excellent service straight away.

About this course

In this engaging Customer Service course, you’ll learn about the importance of good service, the impact of bad service, organisational issues, the importance of internal culture and how to deal with difficult or unhappy customers.

The topics cover the key principles of Customer Service, in a digestible and easy to follow format.

You will automatically get a course certificate on course completion – with your name, the CPD hours, the date and learning objectives.

Audience

This course is for every working professional, whether in a traditional ‘customer service’ role or not, as the principles of customer service can be applied to all areas of work.

Regardless of the job you do or the type of organisation you work for, this course will show you how to deal with unhappy customers and how to provide excellent service.

Objectives

Once you’ve completed this course, you’ll have a knowledge of:

• Why customer service is important, and the main reasons for customer dissatisfaction
• The importance of a customer service culture
• What constitutes good and bad service
• The basics of excellent service