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Customer Service Skills Pathway Training

Overview

Consistent customer service skills are not an accident but the result of good training and application of specific fundamentals to give customers an amazing experience that will bring them back time and time again. 

This video-led customer service skills course is divided into 12 parts.  Each segment is provided as a 10-minute video and a workbook with three sections in each video guiding you to pause and answer questions that apply to you in your role. Whether phone based or face to face these skills can be easily applied to any customer facing situation.

  • Attitude
  • Customer service
  • Communication
  • Listening
  • Questioning
  • Showing empathy
  • Being assertive
  • Positive first impressions
  • Difficult customers
  • Keeping customers informed
  • Fix the customer first
  • Advanced customer service.

Extra Information

Each topic includes a short workbook that will help you apply the principles in your role and provide an action plan that you can work towards for each area.