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Customer Service - Meeting Needs (US version)

Course Overview

Translate your product, service and organisation knowledge into sound advice and then give your full, individualised attention to your customers. Learn how to handle objections positively and professionally, seeking opportunities to provide enhanced customer service and increase customer value and loyalty

Key Learning Points:

  • Learn how to match customers needs to the right product and service
  • Learn how to handle objections positively
  • Increase sales through enhanced customer service

Course Outcomes:

  • Using your product knowledge and professional judgement to deliver best advice
  • Handling objections calmly and professionally
  • Proposing solutions with products which may also suit them
  • Focusing at all times on the customer’s needs and wants, giving them your full attention

Target Audience

All customer facing employees