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Customer Service - First Contact (US version)

Course Overview

What first impression do you give when you first meet or speak to a customer? Here you’ll put yourself in your customer’s shoes and learn how to see yourself through their eyes. Discover how to make that vital good first impression and set the tone for a successful relationship.

Key Learning Points:

  • Making a powerful first impression
  • Learn how to set the right tone for a successful relationship
  • Put yourself in the customer's shoes

Course Outcomes:

  • Understand the factors which combine to make a good first impression
  • Improve on your ability to deliver a good first impression
  • Know how to dress appropriately for your role
  • Understand how to acknowledge and approach customers
  • Know how to build a successful rapport with your customers

Target Audience

All customer facing employees