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Creating “Win-Win” Scenarios

Course Overview

Organizations deal with both major and minor conflicts day-in and day-out. The important thing is one cannot ignore these conflicts as they can have a far-reaching negative effect on the teams involved. This may inevitably affect their day-to-day work and eventually the performance of the company. This course helps you reach consensus amongst employees by resolving workforce conflicts. It introduces strategies to create a win-win situation for all the stakeholders. It is important to gauge how the stakeholders feel before and after settling the conflict. You will learn about the four win-win conflict solution techniques that will help you maintain harmony in the work place.

Learning Objectives

  • Communicate effectively to handle a conflict
  • Establish boundaries to reduce workplace conflicts
  • Use emotional intelligence to achieve better team performance
  • Institute behavioral consequences for uncooperative employees