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Conflict Resolution

Course Overview

It is a law of nature, if you work with people, you’re going to have conflict. When people with different viewpoints, backgrounds, personalities, work ethics, and industry experience come together, discord and differences of opinion are inevitable. Wise leaders accept that conflict is a part of work, they anticipate it, and they have a plan to address it. Effective conflict resolution takes practice. You may want to ask an experienced colleague, your HR department, or your manager for suggestions on dealing with this issue. Just realize that while you can’t avoid conflict entirely, you can establish an environment and a process that minimize the damage conflict can cause. 

If managed well, conflict can lead to innovation, stronger teams, and greater personal development - for you and your employees.

Learning Objectives

  • Become aware of workplace conflicts
  • Set a protocol to handle conflicts