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Complaints Handling

Overview

This course is aimed at anyone who speaks to customers as a part of their daily role. It provides an introduction to handling complaints.

This course covers how to handle complaints effectively.

What's included in this course?

The module covers the following areas:    

  • How to be best prepared to handle a complaint call. 
  • How to take control of any complaint call using the conversation cycle. 
  • The power of active listening and empathy.