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Being persuasive in management situations. Part A


The term "negotiation" is used to refer to relationships with unions and management, customers and suppliers. These are explicit negotiations.

However, the term “negotiation” is less widely used in relationships between managers and staff. Nevertheless, certain situations involve negotiation, even if it is implicit.

Module Objectives

By the end of this module, you will know how to:

  • Identify negotiating situations. Once identified, you will then be able to prepare for your negotiations and make sure you deliver a win-win outcome.

Module Program

  • Clarifying the concept of the win-win relationship.
  • Preparing for your negotiations.

Key Advantages

Operational tools to help you develop your negotiating strategy.

Target Audiences

All managers.


This is one of two learning modules on this topic. On completion it its recommended that you progress to Part B.