An Introduction to Contact Centres

This video explains about the contact centre industry, a brief history and some key components about contact centres.

10 Minutes

£9.00

Suitable Devices	PCPhoneTablet
Audio is Required	Yes
Includes Video	Yes
Downloadable Resources	Workbook
Completion Criteria	Visit all pages
Pass Mark	80% pass mark required
Course Technology	HTML5SCORM 1.2
Can be customised	No
Accreditation or Endorsements	No
Languages	English

Catalogue