Catalogue

Our values:

A passion for hospitality drives the focus of Direction Hospitality Training to deliver professional training for industry staff, make professional learning accessible for the smallest of businesses and achieve excellent customer service support in our own right. We have a strong and sound reputation and only people who have our values at heart work with us.

Specialist Interactive hospitality elearning – designed by operators for operators

If you want to deliver consistent standards, upskill your staff, set a benchmark for your standards or address a specific training need, Direction Hospitality Training have a range of professional eTraining programmes and modules using recognised best practice standards. With our operational background and experience we understand hospitality and know that no business works the same way … so neither do we! There are flexible ways to use our modules and programmes and we are happy to discuss tailoring programmes to your requirements.

Compliance

COSHH & DSEAR

Customer Service

Fire Safety

Food Safety & HACCP

Hospitality

Lifting & LOLER

All courses

Title	Publisher	Training Time	Base Price
Being Disability Aware in Customer Service (hospitality)	Direction Hospitality Training	1 Hour	£ 12.00
Being Fire Aware in Bars and Restaurants	Direction Hospitality Training	45 Minutes - 1 Hour	£ 12.00
Being Fire Aware in Hospitality (induction compliance)	Direction Hospitality Training	1 Hour	£ 12.00
Boxing a Table Cloth	Direction Hospitality Training	20 Minutes	£ 12.00
Buffet Service	Direction Hospitality Training	45 Minutes	£ 12.00
Cleaning Hotel Bathrooms	Direction Hospitality Training	60 Minutes	£ 12.00
Cleaning to Professional Standards	Direction Hospitality Training	60 Minutes	£ 12.00
Creating a Positive Customer Environment (hospitality)	Direction Hospitality Training	1 Hour	£ 12.00
Folding Napkins	Direction Hospitality Training	20 Minutes	£ 12.00
Food Allergies and Special Diets (Front of House Staff)	Direction Hospitality Training	1 Hour	£ 12.00
Food and Drink Safety Aware - an Introduction (induction compliance)	Direction Hospitality Training	1 Hour	£ 12.00
Food Safety Level 2	Direction Hospitality Training	4-6 Hours	£ 12.00
General Food Service Procedures	Direction Hospitality Training	45 Minutes	£ 12.00
General Restaurant Preparation	Direction Hospitality Training	1 Hour	£ 12.00
General Safety for Operational Teams	Direction Hospitality Training	1 Hour	£ 12.00
Handling Customer Card Payments Securely using PCI Guidelines	Direction Hospitality Training	1 Hour	£ 12.00
Handling Customer Problems Positively (hospitality)	Direction Hospitality Training	1 Hour	£ 12.00
Handling Different Customer Behaviours (hospitality)	Direction Hospitality Training	1 Hour	£ 12.00
Handling Glassware in the Bar	Direction Hospitality Training	60 Minutes	£ 12.00
Handling Personal Data in Hospitality - a Guide for Hospitality Teams	Direction Hospitality Training	1 Hour	£ 12.00
Hospitality Managers Guide to Data Protection	Direction Hospitality Training	1 Hour	£ 12.00
Laying Restaurant Tables	Direction Hospitality Training	1 Hour	£ 12.00
Licensing Awareness for Operational Staff	Direction Hospitality Training	1 Hour	£ 12.00
Menu Knowledge	Direction Hospitality Training	60 Minutes	£ 12.00
Plate Service - Carry, Serve and Clear Plates	Direction Hospitality Training	1 Hour	£ 12.00
Prepare and Close the Bar	Direction Hospitality Training	60 Minutes	£ 12.00
Prepare and Serve Drinks	Direction Hospitality Training	1 Hour 30 Minutes	£ 12.00
Preparing Beds to Professional Standards	Direction Hospitality Training	60 Minutes	£ 12.00
Preparing Glassware for Restaurant Service	Direction Hospitality Training	1 Hour	£ 12.00
Presenting Guest Rooms and Areas Professionally	Direction Hospitality Training	60 Minutes	£ 12.00
Presenting Menus and Taking Orders	Direction Hospitality Training	1 Hour	£ 12.00
Safe Handling of Chemical and Hazardous Substances in Hospitality	Direction Hospitality Training	1 Hour - 1 Hour 30 Minutes	£ 12.00
Safe Handling of Chemicals (COSHH) and Manual Handling Aware (induction compliance)	Direction Hospitality Training	1 Hour	£ 12.00
Safe lifting carrying and moving in Hospitality	Direction Hospitality Training	1 Hour	£ 12.00
Serving Beer	Direction Hospitality Training	1 Hour 30 Minutes	£ 12.00
Silver Service Techniques	Direction Hospitality Training	20 Minutes	£ 12.00
Understanding Customer Needs (hospitality)	Direction Hospitality Training	1 Hour	£ 12.00
Using Positive Selling Skills in Food and Drink Service	Direction Hospitality Training	1 Hour	£ 12.00
Working with Allergens and Special Diets (For Chefs and Managers)	Direction Hospitality Training	1 Hour	£ 12.00
Your Role in Housekeeping	Direction Hospitality Training	45 Minutes	£ 12.00