Customer Service at Course-Source

Customer Service

Title	Publisher	Training Time	Base Price
Abusive Customers	Learning Planet	10 Minutes	£ 9.00
Advanced Customer Service	Learning Planet	10 Minutes	£ 9.00
Advanced Difficult Customers	Learning Planet	10 Minutes	£ 9.00
An Introduction to Contact Centres	Learning Planet	10 Minutes	£ 9.00
Challenging Customers Pathway Training	Learning Planet	2 Hours	£ 24.00
Complaint Handling	Learning Planet	10 Minutes	£ 9.00
Customer Experience	Learning Planet	10 minutes	£ 9.00
Customer Retention	Learning Planet	10 Minutes	£ 9.00
Customer Service ADVANCED	Learning Planet	10 Minutes	£ 9.00
Customer Service Excellence	Learning Planet	10 Minutes	£ 9.00
Customer Service Skills Pathway Training	Learning Planet	2 Hours	£ 24.00
Customer Win Back Techniques	Learning Planet	10 Minutes	£ 9.00
Difficult Customer Types	Learning Planet	10 Minutes	£ 9.00
First Contact Resolution	Learning Planet	10 minutes	£ 9.00
Fix the Customer First	Learning Planet	10 Minutes	£ 9.00
Handling Challenging Customers Pathway	Learning Planet	2 hours	£ 24.00
Handling Difficult Customers	Learning Planet	10 Minutes	£ 9.00
Keeping your Customers Informed	Learning Planet	10 Minutes	£ 9.00
Managing customer needs	Learning Planet	10 Minutes	£ 9.00
Positive First Impressions	Learning Planet	10 Minutes	£ 9.00
Requests for Service Pathway	Learning Planet	2 hours 10 minutes	£ 24.00
Service Requests	Learning Planet	10 Minutes	£ 9.00
Showing Empathy	Learning Planet	10 Minutes	£ 9.00

Title	Publisher	Training Time	Base Price
Being Disability Aware in Customer Service (hospitality)	Direction Hospitality Training	1 Hour	£ 18.00
Creating a Positive Customer Environment (hospitality)	Direction Hospitality Training	1 Hour	£ 18.00
Handling Customer Problems Positively (hospitality)	Direction Hospitality Training	1 Hour	£ 18.00
Handling Different Customer Behaviours (hospitality)	Direction Hospitality Training	1 Hour	£ 18.00
Showing Cultural Awareness in Customer Service	Direction Hospitality Training	1 hour 30 minutes	£ 18.00
Understanding Customer Needs (hospitality)	Direction Hospitality Training	1 Hour	£ 18.00

Title	Publisher	Training Time	Base Price
Complaints Handling	Open eLMS	30 Minutes	£ 15.00
Customer Service	Open eLMS	40 Minutes	£ 15.00
Customer Service General	Open eLMS	45 Minutes	£ 15.00

Title	Publisher	Training Time	Base Price
Handling Complaints	Skillshub	25 Minutes	£ 9.00
Personal Presentation & Hygiene Standards	Skillshub	25 Minutes	£ 9.00
The Balance Between Sales & Service	Skillshub	25 Minutes	£ 9.00
The Importance of Customer Engagement	Skillshub	25 Minutes	£ 9.00
The Importance of Product Knowledge	Skillshub	25 Minutes	£ 9.00
Understanding Different Customer Behaviours	Skillshub	25 Minutes	£ 9.00

Title	Publisher	Training Time	Base Price
Customer Experience - Why it’s so important	Real Projects	5 Minutes	£ 6.00
Customer Service Email Tips	Real Projects	5 Minutes	£ 6.00
Customer Service - Phone Tips	Real Projects	5 Minutes	£ 6.00
Customer Service: Top Tips	Real Projects	5 Minutes	£ 6.00
Customer Service - What is Service Recovery	Real Projects	5 Minutes	£ 6.00
Dealing with Difficult People - Phone and Digital	Real Projects	20 Minutes	£ 20.00
Dealing with Difficult People: Retail and Hospitality	Real Projects	20 Minutes	£ 20.00
Handling Customer Complaints	Real Projects	7 Minutes	£ 6.00
Managing Client Relationships	Real Projects	20 Minutes	£ 20.00
Providing Great Customer Service	Real Projects	5 Minutes	£ 6.00

Title	Publisher	Training Time	Base Price
Being competitive standout from the crowd	Pearltech	25 Minutes	£ 10.00
Building Relationships with customers	Pearltech	25 Minutes	£ 10.00
Creating a Good First Impression	Pearltech	25 Minutes	£ 10.00
Taking Phone calls	Pearltech	25 Minutes	£ 10.00

Title	Publisher	Training Time	Base Price
Excellent Customer Service	Maguire Training	30 Minutes	£ 25.00
Managing Customer Complaints	Maguire Training	30 Minutes	£ 25.00

Title	Publisher	Training Time	Base Price
Customer Excellence	Learner Bubble	2 Hours	£ 25.00
Handling Complaints	Learner Bubble	1 Hour	£ 25.00

Title	Publisher	Training Time	Base Price
Be Better At: Handling Complaints	The Learning Rooms	8 Minutes	£ 6.00
Customer Service	The Learning Rooms	40 Minutes	£ 25.00

Title	Publisher	Training Time	Base Price
Body Language in Customer Service	Assemble You	15 Minutes	£ 12.00
Confidence at Work	Assemble You	15 Minutes	£ 12.00
Dealing with Self-Doubt in Customer Service	Assemble You	15 Minutes	£ 12.00
Defusing an Argument	Assemble You	15 Minutes	£ 12.00
Essentials of Face-to-Face Customer Service	Assemble You	15 Minutes	£ 12.00
Handling Customer Objections	Assemble You	15 Minutes	£ 12.00
How to Deal With Difficult Customers	Assemble You	15 Minutes	£ 12.00
How to Motivate Your Customer Service Team	Assemble You	15 Minutes	£ 12.00

Title	Publisher	Training Time	Base Price
Complaints Handling	Me Learning	1 Hour 30 Minutes	£ 25.00
Customer Service	Me Learning	30 Minutes	£ 20.00

Title	Publisher	Training Time	Base Price
Mastering Customer Relations and Service Excellence for Business Success	Mint Interactive	30 Minutes	£ 18.00

Title	Publisher	Training Time	Base Price
Business Resilience: Adopt Strategies To Retain Customers During Economic Challenges	The Expert Academy	38 Minutes	£ 20.00
Customer Experience: Adopt Proven Strategies To Boost Loyalty During Adverse Economic Conditions	The Expert Academy	47 Minutes	£ 20.00
Customer Experience: Build An Empathetic Customer Strategy To Attract And Retain Clients	The Expert Academy	38 Minutes	£ 20.00
Customer Experience: Cultivate Strong Relationships Using Emotional Intelligence To Improve Sales	The Expert Academy	42 Minutes	£ 20.00
Customer Experience: Define Your Brand Purpose To Drive Profitable Business Growth	The Expert Academy	2 Hours 58 Minutes	£ 90.00
Customer Experience: Discover The 6 Proven Techniques To Transform Your Customer Service	The Expert Academy	55 Minutes	£ 20.00
Customer Experience: Establish A Proven Framework To Increase Loyalty And Client Satisfaction	The Expert Academy	46 Minutes	£ 20.00
Customer Experience: Set Exceptional Standards To Attract And Retain Loyal Customers	The Expert Academy	50 Minutes	£ 20.00
Customer Experience: Turn Customer Complaints Into Opportunities To Delight Your Consumers	The Expert Academy	18 Minutes	£ 10.00
Customer Experience: Understand How To Map Customer Journeys To Improve Brand Experience	The Expert Academy	27 Minutes	£ 20.00
Micro Mastery: Top 3 Customer Engagement Strategies For Loyalty During Tough Times	The Expert Academy	9 Minutes	£ 6.00
Micro Mastery: Top 3 Customer Experience Standards To Build Loyalty	The Expert Academy	9 Minutes	£ 6.00
Micro Mastery: Top 3 Customer Retention Strategies During Economic Uncertainty	The Expert Academy	9 Minutes	£ 6.00
Micro Mastery: Top 3 Empathetic Experience Strategies To Attract And Retain Clients	The Expert Academy	9 Minutes	£ 6.00
Micro Mastery: Top 3 Tactics To Increase Customer Satisfaction And Retention	The Expert Academy	9 Minutes	£ 6.00
Micro Mastery: Top 3 Tools To Improve Customer Loyalty And Sales Today	The Expert Academy	9 Minutes	£ 6.00

Title	Publisher	Training Time	Base Price
Building Customer Relationships	Jeff Havens Company	45 Minutes	£ 20.00
Customer Service	Jeff Havens Company	45 Minutes	£ 20.00
Identifying Customer Types	Jeff Havens Company	45 Minutes	£ 20.00
Perfecting the Customer Experience	Jeff Havens Company	45 Minutes	£ 20.00
Remarkable Customer Service	Jeff Havens Company	45 Minutes	£ 20.00

Title	Publisher	Training Time	Base Price
A Balancing Act	Access Group	15 Minutes	£ 12.00
Caring for Vulnerable Customers	Access Group	15 Minutes	£ 12.00
Customer Experience	Access Group	21 Minutes	£ 12.00
Customer Experience: Brand reputation	Access Group	15 Minutes	£ 12.00
Customer Experience: Building a customer-centric culture	Access Group	15 Minutes	£ 12.00
Customer Experience: Building relationships with customers	Access Group	15 Minutes	£ 12.00
Customer Experience: Creating customer advocates	Access Group	15 Minutes	£ 12.00
Customer Experience: Customer complaints	Access Group	15 Minutes	£ 12.00
Customer Experience: Foundations of Customer Experience	Access Group	15 Minutes	£ 12.00
Customer Experience: Measuring customer experience	Access Group	15 Minutes	£ 12.00
Customer Experience: Technology and innovation	Access Group	15 Minutes	£ 12.00
Customer Experience: The customer promise and customer journey	Access Group	15 Minutes	£ 12.00
Customer Experience: Ways of communicating with customers	Access Group	15 Minutes	£ 12.00
Handling Complaints	Access Group	15 Minutes	£ 12.00
Maintaining Existing Customers	Access Group	15 Minutes	£ 12.00
Managing Expectations	Access Group	15 Minutes	£ 12.00

Title	Publisher	Training Time	Base Price
Excellent Customer Service	Maguire Training	30 Minutes	£ 25.00

Title	Publisher	Training Time	Base Price
Controlling the Conversation	iAM Learning	10 Minutes	£ 12.00
Customer Empathy	iAM Learning	10 Minutes	£ 12.00
Customer Persuasion	iAM Learning	20 Minutes	£ 20.00
Dealing with Emotional and Angry Customers	iAM Learning	10 Minutes	£ 12.00
Handling Complaints	iAM Learning	20 Minutes	£ 20.00
Taking Responsibility	iAM Learning	10 Minutes	£ 12.00
The Art of Patience	iAM Learning	10 Minutes	£ 12.00
The Use of Positive Language	iAM Learning	10 Minutes	£ 12.00
Understanding the Customer	iAM Learning	10 Minutes	£ 12.00

Title	Publisher	Training Time	Base Price
Customer Service	Flick Learning	30 Minutes	£ 20.00

Title	Publisher	Training Time	Base Price
Customer Service	Touchstone	15 Minutes	£ 10.00
Improving Customer Rapport	Touchstone	15 Minutes	£ 10.00
Managing Upset Customers	Touchstone	15 Minutes	£ 10.00
Networking and Building Relationships	Touchstone	20 Minutes	£ 10.00
Prevent and Manage Violence in Customer Facing Roles	Touchstone	20 Minutes	£ 10.00
Role of the Customer and Supplier	Touchstone	10 Minutes	£ 10.00

Title	Publisher	Training Time	Base Price
Complaints Handling	Dynamic Business	20 Minutes	£ 16.00

Title	Publisher	Training Time	Base Price
De-escalation Skills for Customer Service Staff	Mindtools Kineo	10 Minutes	£ 10.00
Excellent Customer Service	Mindtools Kineo	45 Minutes - 1 Hour	£ 15.00
LEARN to Listen: Complaint Handling	Mindtools Kineo	10 Minutes	£ 10.00

Title	Publisher	Training Time	Base Price
Customer Service - Angry Customers	Kallidus	38 Minutes	£ 20.00
Customer Service - Exploring Needs	Kallidus	34 Minutes	£ 20.00
Customer Service - First Contact	Kallidus	30 Minutes	£ 20.00
Customer Service - Matching Needs	Kallidus	30 Minutes	£ 20.00
Customer Service Essentials	Kallidus	40 Minutes	£ 20.00
Customer Service Knowledge and Attitude	Kallidus	30 Minutes	£ 20.00
First Contact	Kallidus	12 Minutes	£ 20.00
Handling Complaints	Kallidus	48 Minutes	£ 20.00
Helping Vulnerable Customers with Finance	Kallidus	30 Minutes	£ 20.00
Satisfying Challenging Customers	Kallidus	34 Minutes	£ 20.00

Title	Publisher	Training Time	Base Price
Complaints and Compliments	Vinci Works	15 Minutes	£ 25.00
Providing Great Customer Service	Vinci Works	20 Minutes	£ 25.00

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Customer Service