Customer Service at Course-Source

Customer Service

Title	Publisher	Training Time	Base Price
Being competitive - stand out from the crowd	Learndirect	2 hours	15.00
Building relationships - aim to exceed expectations	Learndirect	2 hours	15.00
Building Relationships with Customers	Learndirect	2 hours	15.00
Complaint procedures - a structure for solutions	Learndirect	2 hours	15.00
Creating a Good First Impression	Learndirect	2 hours	15.00
Developing Your Customer Service Performance	Learndirect	2 hours	15.00
Difficult Customers - a guide to dealing with problems	Learndirect	2 hours	15.00
Effective Communication - Dealing with customers in Writing	Learndirect	2 hours	15.00
Giving Good Customer Service	Learndirect	2 hours	15.00
Improving Your Body Language	Learndirect	2 hours	15.00
Improving Your Verbal Communication Skills	Learndirect	2 hours	15.00
Managing Customer Data	Learndirect	2 hours	15.00
Organisation - the secret of successful service delivery	Learndirect	2 hours	15.00
Promotion - the first step to reaching your customers	Learndirect	2 hours	15.00
Reflection and development - continuing improvement	Learndirect	2 hours	15.00
Rules and Regulations - a guide to your responsibilities	Learndirect	2 hours	15.00
Solving Customer Service Problems	Learndirect	2 hours	15.00
Taking Phone Calls	Learndirect	2 hours	15.00
Understanding customer service - get the essentials	Learndirect	2 hours	15.00
Working with others - a guide to making a difference	Learndirect	2 hours	15.00

Title	Publisher	Training Time	Base Price
Customer Service - Exploring Needs	Engage in Learning	34 Minutes	£ 24.00
Customer Service - Exploring Needs (US version)	Engage in Learning	24 Minutes	£ 24.00
Customer Service - First Contact	Engage in Learning	30 Minutes	£ 24.00
Customer Service - First Contact (US version)	Engage in Learning	34 Minutes	£ 24.00
Customer Service - Meeting Needs	Engage in Learning	30 Minutes	£ 24.00
Customer Service - Meeting Needs (US version)	Engage in Learning	34 Minutes	£ 24.00
Customer Service Essentials	Engage in Learning	40 Minutes	£ 24.00
Customer Service Essentials (US version)	Engage in Learning	30 Minutes	£ 24.00
Customer Service Knowledge and Attitude	Engage in Learning	30 Minutes	£ 24.00
Customer Service Knowledge and Attitude (US version)	Engage in Learning	30 Minutes	£ 24.00
Dealing with Angry Customers	Engage in Learning	38 Minutes	£ 24.00
Dealing with Angry Customers (US version)	Engage in Learning	38 Minutes	£ 24.00
Handling Challenging Customers (US version)	Engage in Learning	34 Minutes	£ 24.00
Handling Customer Complaints (US version)	Engage in Learning	48 Minutes	£ 24.00
Handling Complaints	Engage in Learning	48 Minutes	£ 24.00
Satisfying Challenging Customers	Engage in Learning	34 Minutes	£ 24.00
The Sales Through Service Sequence	Engage in Learning	12 Minutes	£ 24.00
The Sales Through Service Sequence (US version)	Engage in Learning	12 Minutes	£ 24.00

Title	Publisher	Training Time	Base Price
Complaints Handling	e-learning WMB	30 Minutes	£ 23.00
Customer Service	e-learning WMB	40 Minutes	£ 23.00
Customer Service General	e-learning WMB	45 Minutes	£ 23.00

Title	Publisher	Training Time	Base Price
Being Disability and Cultural Aware (hospitality)	Direction Training	40 Minutes	£ 12.00
Being disability aware (hospitality)	Direction Training	60 Minutes	£ 12.00
Creating a Positive Customer Environment (hospitality)	Direction Training	60 Minutes	£ 12.00
Handling customer problems positively (hospitality)	Direction Training	60 Minutes	£ 12.00
Understanding Customer Needs (hospitality)	Direction Training	45 Minutes	£ 12.00
Understanding Different Behaviours (hospitality)	Direction Training	45 Minutes	£ 12.00

Title	Publisher	Training Time	Base Price
Handling Complaints	MTD Training	25 Minutes	9.00
Personal Presentation & Hygiene Standards	MTD Training	25 Minutes	9.00
The Balance Between Sales & Service	MTD Training	25 Minutes	9.00
The Importance of Customer Engagement	MTD Training	25 Minutes	9.00
The Importance of Product Knowledge	MTD Training	25 Minutes	9.00
Understanding Different Customer Behaviours	MTD Training	25 Minutes	9.00

Title	Publisher	Training Time	Base Price
Caring for Your Customer	Jenison	2 Hours	15.00
Putting Customers First	Jenison	2 Hours	15.00

Title	Publisher	Training Time	Base Price
Handling Complaints	MicroLearn	15 Minutes	9.00
Maintaining Existing Customers	MicroLearn	15 Minutes	9.00

Title	Publisher	Training Time	Base Price
Customer relationship: building trust	Cegos	15 Minutes	£ 30.00
Customer relationship: creating commitment	Cegos	15 Minutes	£ 30.00
Customer relationship: practicing active listening	Cegos	15 Minutes	£ 30.00
Developing loyalty through customer relationships	Cegos	15 Minutes	£ 30.00
The challenges of customer relations	Cegos	15 Minutes	£ 30.00

Title	Publisher	Training Time	Base Price
Excellent Customer Service	Maguire Training	26 Minutes	25.00

Title	Publisher	Training Time	Base Price
Customer Service Basics	Vado	3 hours 30 minutes	21.00
Customer Service Management	Vado	4 hours	21.00

Title	Publisher	Training Time	Base Price
Customer Service	Me Learning	30 Minutes	20.00

Title	Publisher	Training Time	Base Price
Excellent Customer Service	Maguire Training	26 Minutes	25.00