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Customer Service
| Title | Publisher | Training Time | Base Price |
|---|---|---|---|
| Being Disability Aware (hospitality) | Direction Training | 60 Minutes | £ 12.00 |
| Creating a Positive Customer Environment (hospitality) | Direction Training | 60 Minutes | £ 12.00 |
| Disability and Cultural Awareness (hospitality) | Direction Training | 40 Minutes | £ 12.00 |
| Handling customer problems positively (hospitality) | Direction Training | 60 Minutes | £ 12.00 |
| Handling Different Customer Behaviours (hospitality) | Direction Training | 45 Minutes | £ 12.00 |
| Understanding Customer Needs (hospitality) | Direction Training | 45 Minutes | £ 12.00 |
| Title | Publisher | Training Time | Base Price |
|---|---|---|---|
| Challenging Customers Pathway Training | Learning Planet | 2 Hours | £ 24.00 |
| Customer Service Excellence | Learning Planet | 10 Minutes | £ 9.00 |
| Customer Service Skills Pathway Training | Learning Planet | 2 Hours | £ 24.00 |
| Showing Empathy | Learning Planet | 10 Minutes | £ 9.00 |
| Title | Publisher | Training Time | Base Price |
|---|---|---|---|
| Customer Service - Angry Customers | Engage in Learning | 38 Minutes | £ 20.00 |
| Customer Service - Exploring Needs | Engage in Learning | 34 Minutes | £ 20.00 |
| Customer Service - First Contact | Engage in Learning | 30 Minutes | £ 20.00 |
| Customer Service - Matching Needs | Engage in Learning | 30 Minutes | £ 20.00 |
| Customer Service Essentials | Engage in Learning | 40 Minutes | £ 20.00 |
| Customer Service Knowledge and Attitude | Engage in Learning | 30 Minutes | £ 20.00 |
| Handling Complaints | Engage in Learning | 48 Minutes | £ 20.00 |
| Satisfying Challenging Customers | Engage in Learning | 34 Minutes | £ 20.00 |
| Title | Publisher | Training Time | Base Price |
|---|---|---|---|
| Complaints Handling | e-learning WMB | 30 Minutes | £ 23.00 |
| Customer Service | e-learning WMB | 40 Minutes | £ 23.00 |
| Customer Service General | e-learning WMB | 45 Minutes | £ 23.00 |
| Title | Publisher | Training Time | Base Price |
|---|---|---|---|
| Handling Complaints | Skillshub | 25 Minutes | £ 9.00 |
| Personal Presentation & Hygiene Standards | Skillshub | 25 Minutes | £ 9.00 |
| The Balance Between Sales & Service | Skillshub | 25 Minutes | £ 9.00 |
| The Importance of Customer Engagement | Skillshub | 25 Minutes | £ 9.00 |
| The Importance of Product Knowledge | Skillshub | 25 Minutes | £ 9.00 |
| Understanding Different Customer Behaviours | Skillshub | 25 Minutes | £ 9.00 |
| Title | Publisher | Training Time | Base Price |
|---|---|---|---|
| Dealing with Difficult People - Phone and Digital | Real Projects | 20 Minutes | £ 20.00 |
| Dealing with Difficult People: Retail and Hospitality | Real Projects | 20 Minutes | £ 20.00 |
| Managing Client Relationships | Real Projects | 20 Minutes | £ 20.00 |
| Title | Publisher | Training Time | Base Price |
|---|---|---|---|
| A Balancing Act | MicroLearn | 15 Minutes | £ 9.00 |
| A Positive Perspective | MicroLearn | 15 Minutes | £ 9.00 |
| Caring For Vulnerable Customers | MicroLearn | 15 Minutes | £ 9.00 |
| Fair Treatment Of Customers | MicroLearn | 15 Minutes | £ 9.00 |
| Handling Complaints | MicroLearn | 15 Minutes | £ 9.00 |
| Maintaining Existing Customers | MicroLearn | 15 Minutes | £ 9.00 |
| Managing Expectations | MicroLearn | 15 Minutes | £ 9.00 |
| Title | Publisher | Training Time | Base Price |
|---|---|---|---|
| Excellent Customer Service | Maguire Training | 30 Minutes | £ 25.00 |
| Title | Publisher | Training Time | Base Price |
|---|---|---|---|
| Treating Customers Fairly | Marshall E-Learning | 40 Minutes | £ 20.00 |
| Vulnerable Customers | Marshall E-Learning | 30 Minutes | £ 20.00 |
| Title | Publisher | Training Time | Base Price |
|---|---|---|---|
| Customer Engagement Toolkit | Vado | 3 Hours 30 Minutes | £ 50.00 |
| Customer Service Basics | Vado | 3 hours 30 minutes | £ 21.00 |
| Customer Service Management | Vado | 4 hours | £ 21.00 |
| Title | Publisher | Training Time | Base Price |
|---|---|---|---|
| Customer Service | Me Learning | 30 Minutes | £ 20.00 |
| Title | Publisher | Training Time | Base Price |
|---|---|---|---|
| Excellent Customer Service | Maguire Training | 30 Minutes | £ 25.00 |
| Title | Publisher | Training Time | Base Price |
|---|---|---|---|
| Customer Empathy | iAM Learning | 10 Minutes | £ 10.00 |
| Customer Persuasion | iAM Learning | 20 Minutes | £ 20.00 |
| Handling Complaints | iAM Learning | 20 Minutes | £ 20.00 |
| Taking Responsibility | iAM Learning | 10 Minutes | £ 10.00 |
| The Art of Patience | iAM Learning | 10 Minutes | £ 10.00 |
| The Use of Positive Language | iAM Learning | 10 Minutes | £ 10.00 |
| Understanding the Customer | iAM Learning | 10 Minutes | £ 10.00 |
| Title | Publisher | Training Time | Base Price |
|---|---|---|---|
| Complaints Handling | Dynamic Business | 20 Minutes | £ 16.00 |
| Title | Publisher | Training Time | Base Price |
|---|---|---|---|
| Customer Service | Talent Quest | 15 Minutes | £ 10.00 |
| Improving Customer Rapport | Talent Quest | 15 Minutes | £ 10.00 |
| Managing Upset Customers | Talent Quest | 15 Minutes | £ 10.00 |
| Networking and Building Relationships | Talent Quest | 15 Minutes | £ 10.00 |