Treating Customers Fairly

Course at a glance

  • 30 mins
  • English

About the course

The Financial Conduct Authority, FCA for short, regulates and oversees the conduct of UK financial services companies and markets.

The UK financial sector plays a key role not only in the economy but throughout wider society as a whole. As such, its effectiveness and integrity impacts the entire population.

One FCA objective cuts through the, sometimes overwhelming, complexities of the financial sector – it acknowledges that a new rule cannot be made for every financial eventuality, and it sets out its stall in three simple words… Treating Customers Fairly.

This course is designed to highlight the importance of TCF.

Key Insights

  • An Introduction to TCF
  • Learn the Six consumer outcomes which form a single, solid foundation for TCF

Who is it For?

This course is for anyone who works in the Financial Sector and wants to understand more about Treating Customers Fairly.

Course Format

To stop you dropping off during the sleep course, you can watch the full course, or if you are feeling sleepy, navigate to the topics that most interest you.

The key points are explained using animated videos as well as interactive sections you can explore at your own pace.

At the end of the course, you'll find a short quiz. It’s designed to help you understand the key insights and takeaways from the topic.