Rules and Regulations - a guide to your responsibilities

Customer Service

Rules and Regulations - a guide to your responsibilities

This course is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service. This course covers the learning outcomes and assessment criteria to complete Unit F4 – Demonstrate understanding of the rules that impact on improvements in customer service.

  • Understand the organisational procedures that impact on improvements
  • Understand the legislation and regulation that impact on improvments
  • Understand the rules that impact improvements in customer service

Course Code:104219CS002