Reflection and development - continuing improvement

Customer Service

Reflection and development - continuing improvement

This course is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service. This course covers the learning outcomes and assessment criteria to complete Unit D9 – Promote continuous improvement.

  • Plan improvements in customer service based on customer feedback
  • Implement changes in customer service
  • Review changes to promote continuous improvement
  • Know and understand how to promote continuous improvement

Course Code:104219CS010