Questioning & Listening Skills

Course Overview

Aim: The delegate will understand the how to utilise powerful questioning techniques and the value of learning how to actively listen.

Learning outcomes:

By the end of this module the delegate can:

  • Demonstrate the importance of probing and awareness of the 70/30 rule
  • Explain the 5 strategic questioning areas
  • DEmploy open questions in all communications
  • Describe the classic barriers to listening and how to overcome them