Promotion - the first step to reaching your customers

Customer Service

Promotion - the first step to reaching your customers

This course is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service. This course covers the learning outcomes and assessment criteria to complete Unit A15 – Organise the promotion of additional services or products to customers.

  • Offer additional services or products
  • Organise support to promote use of additional services or products
  • Monitor the promotion of additional services or products
  • Understand how to organise and promote services / products to customers

Course Code:104219CS004