Problem Solving

Overview

Learn how to solve problems effectively. No matter what job you do, or how senior a position you hold, one thing is certain - you will regularly be confronted with problems that have to be solved. This course will enable you to use a combination of analytical and creative skills to solve problems using a simple step-by-step process that can be used in any problem situation. By using a systematic approach to solving problems you will transform your skills in finding their root cause.

Objectives

Participants will acquire the knowledge and skills to:

  • Set a problem statement which clearly describes the problem 
  • Analyse the problem in detail, both things which are wrong and those which are right 
  • Identify likely causes of the problem 
  • Identify the actual cause of the problem 
  • Use the creative thinking techniques of brainstorming, reversals, bug listing and herringbones in a problem solving context 

Course Duration

2 Hours