Organisation - the secret of successful service delivery

Customer Service

Organisation - the secret of successful service delivery

This course is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service. This course covers the learning outcomes and assessment criteria to complete Unit B10 – Organise the delivery of reliable customer service.

  • Plan and organise the delivery of reliable customer service
  • Review and maintain customer service delivery
  • Use recording systems to maintain reliable customer service
  • Know and understand how to organise the delivery of reliable customer

Course Code:104219CS005