Managing Good/Poor Performance

Course Overview

Aim: The delegate will learn how to distinguish between good and poor performance and monitor accordingly. 

Learning Outcomes

By the end of this module the delegate can: 

  • State the difference between competence and commitment 
  • Assess where their team members currently sit on the competency / commitment matrix 
  • Identify why performance potential is not reached for 3 typical individual scenarios 
  • Recall what the typical performance gaps are