Managing Customer Data

Customer Service

Managing Customer Data

This course is about collecting customer information, selecting and retrieving customer information and providing customer information.

  • Understanding the importance of security and working in a way that protects the security of information
  • What legislation applies to information in organisations and who to speak to for advice about this.
  • Responding promptly to requests for information
  • Ensuring that the information selected or retrieved is relevant and supplied quickly
  • Where to find information about the company’s products and services
  • Choosing the best way to deliver information to the customer
  • The importance of checking that information has been received

Course Code:104219CS014