Keeping Your Customers Happy

Business and Administration

Keeping Your Customers Happy

This course covers identifying your customers’ needs and expectations and delivering good customer service.

  • Understand how to assess, manage and monitor risk in the workplace
  • Understand the purpose of keeping waste to a minimum
  • Understand procedures for disposal of hazardous materials
  • Understand ways of supporting sustainability in an organisation
  • Understand how to maintain security and confidentiality at work

Course Code:104219BA017