Improving Your Verbal Communication Skills

Customer Service

Improving Your Verbal Communication Skills

This course is about improving your verbal communication skills.

  • How to listen carefully to the customer in order to provide the correct response during a conversation
  • How to compact explanations to deliver information concisely and the importance of speaking slowly and clearly
  • Exploring terms that should be avoided or encouraged when holding a conversation with a customer
  • How to adapt conversation to the type of customer you are dealing with
  • How using verbal communication correctly can build rapport with customers
  • How to calm a situation when a customer is adversely affecting other customers within the service setting
  • The difference between speaking passively, aggressively and assertively

Course Code:104219CS019