Improving Your Body Language

Customer Service

Improving Your Body Language

This course is about effective non-verbal communication.

  • Understanding the importance of security and working in a way that protects the security of information
  • How to ensure that body language shows the customer they are the focus of attention
  • The importance of personal space and how to allow this for customers
  • Understanding the importance of presenting a respectful image when dealing with the customer
  • Effective ways to maintain an awareness of the surroundings whilst managing conflicting interests when dealing with customers

Course Code:104219CS020