ITIL - Service Management - Introduction

About the Course

ITIL® Passport is an accredited product to support selfstudy computer-based e-learning for the ITIL® Foundation exam. SPOCE's self-study products aim to provide you with a straightforward route to becoming a fully certicated professional in your own time and at your own pace.

ITIL® Passport is compatible with laptops, desktops, android tablets, iPads and mobile devices.

Contents

  • 2 modules with associated interactive lessons
  • Notes to support each lesson to consolidate the learning
  • Module level exam simulation directly aligned to the ITIL® syllabus
  • Online support, forums, chat and progress reports
  • Interactive exercises to assist with knowledge retention

Benefits of Passport

  • Provides an overview of ITIL, what it is, where it is used.
  • innovative leading-edge e-learning developed by industry experts
  • A cost-effective solution for both individuals and organisations
  • This introduction is the start of the path into IT Service Management and the first step to enable candidates to progress on to further levels within the ITIL® qualifications framework.
  • Online learning gives you the freedom to access from any location.
  • Enables all staff working within an IT environment to appreciate the structure to Information Technology Service Management.

Inside the Modules

Getting Started

Getting to grips with ITIL Terminology. What is IT Infrastructure Library? Why is ITIL so successful? ITIL Lifecycle Core. Foundation Certificate in IT Service Management.

Service Management as a Practice

Definition of a Service. Concepts of Service Management. Need and Source for Best Practice. What is a Service. Types of Service. Who are Stakeholders? Key Definitions. What are Processes? Functions and Roles. Key Roles? The RACI Matrix

All modules include related Lessons, Interactive Tasks, sample Foundation Exam Simulation, Glossary and Syllabus.