Handling Difficult Behaviours Effectively (US version)

Course Overview

Disruptive behaviours in the workplace can be challenging and frustrating for any manager or team leader. They can disrupt team communication which can lead to low morale and lack of participation by other team members.

Managers and team leaders have a duty of care to their team to intervene and resolve issues that arise as a result of a challenging behaviours.

Key Learning Points:

  • Learn how to understand a difficult behaviour
  • Learn how to identify behaviours that are capable of disrupting a team
  • Learn how to intervene and alter disruptive behaviours

Course Outcomes:

  • Understand what barriers people put up to participation
  • Judge when behaviour has become difficult and merits intervention
  • Know what can be achieved and what goals are realistic
  • Use appropriate techniques to intervene directly, indirectly, through the group or one-on-one
  • Learn how to manage effectively a range of behaviours

Target Audience

Managers and Team Leaders