Handling Challenging Customers (US version)

Course Overview

Every customer is different! Explore how to approach a range of different challenging customer situations with a friendly, calm and professional manner, whether they are uncommunicative, in the wrong, indecisive, impolite or unfamiliar with your product or service.

Key Learning Points:

  • Learn how to remain cool and professional
  • Understand that every customer is different
  • Learn how to approach challenging customers

Course Outcomes:

  • Persevere in difficult circumstances
  • Develop your listening, questioning and other communication skills to help and build relationships with all customers irrespective of their situation

Target Audience

All customer facing employees