Giving Good Customer Service

Customer Service

Giving Good Customer Service

This course is about giving good and consistent customer service.

  • Making and keeping realistic promises to customers ensuring that the customer’s and organisation’s needs are balanced
  • Recognising when customer needs or expectations have changed and ensuring customers are kept informed
  • Ensuring that the service given meets the customer’s needs and expectations
  • Maintaining and improving standards of service delivery by sharing information and the methods that can be used

Course Code:104219CS016