Evaluating Performance

Course Overview

Develop a motivated, high-performance workforce by managing performance with realistic goals and expectations. Plan how to use a performance management cycle to develop, support and engage your employees.

Key Learning Points:

  • Learn how to develop a performance oriented team
  • Learn how to set realistic targets
  • Learn how to support and engage your employees

Course Outcomes:

  • Understand the key concepts of performance management
  • Understand the role performance management plays in motivation, engagement and high performance
  • Map a performance management cycle, identifying the aims and significance of each element
  • Match the cycle to individual and organisational goals to improve customer service and satisfaction ratings

Target Audience

Team Leaders and Managers