Equality and Diversity and Customer Care

Course Overview

Ensure you provide excellent customer service in a diverse marketplace and learn how to approach disability with a sensitive and appropriate manner.

Key Learning Points:

  • Avoid discrimination
  • Understand the importance of the regulation
  • Accept the difference in others
  • Make provision for different types of disability
  • Ensure good practice is in place for all

Course Outcomes:

  • Understand how to meet the needs of all your customers without discrimination
  • Accept the legislation which applies to your customer service approach
  • Understand and provide for different forms of disability with appropriate tact
  • Ensure good practice is in place to serve all sectors of the community, regardless of disability, ethnicity, gender, religion and race
  • Understand that some disabilities are not physical or obvious.

Target Audience

All customer facing employees