Effective Communication - Dealing with customers in Writing

Customer Service

Effective Communication - Dealing with customers in Writing

This course is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service. This course covers the learning outcomes and assessment criteria to complete Unit A13 – Deal with customers in writing or electronically.

  • Use written or electronic communication effectively
  • Plan and send an effective written or electronic communication
  • Handle incoming written or electronic communications effectively
  • Know how to deal with customers in writing or electronically

Course Code:104219CS011