Difficult Customers - a guide to dealing with problems

Customer Service

Difficult situations - a guide to dealing with problems

This course is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service. This course covers the learning outcomes and assessment criteria to complete Unit C5 – Monitor and solve customer service problems.

  • Solve immediate customer service problems
  • Identify repeated customer service problems and options for solving
  • Take action to avoid the repetition of customer service problems
  • Know and understand how to monitor and solve customer service problems

Course Code:104219CS007