Developing Your Customer Service Performance

Customer Service

Developing Your Customer Service Performance

This course is about developing your customer service performance.

  • Understanding the importance of teamwork
  • Exploring how your behaviour affects the behaviour of others around you, particularly in your team
  • The importance of having an up to date knowledge of your organisation’s services and products and your responsibilities within it
  • How to carry out a self assessment to identify strengths, weakness and development needs
  • Who you need to work with to review your role, responsibilities and performance
  • Types of activities that can be used to further personal development and fulfil personal action plans
  • The importance of working with line managers to progress personal development

Course Code:104219CS017