Complaint procedures - a structure for solutions

Customer Service

Complaint procedures - a structure for solutions

This course is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service. This course covers the learning outcomes and assessment criteria to complete Unit C7 – Process customer service complaints.

  • Recognise the signs that a problem is about to produce a complaint
  • Deal with a complaint effectively
  • Know and understand how to process customer service complaints

Course Code:104219CS008